What our Customers say...
Zach and Dalton were great! Willing to answer any of my questions and work with my schedule, along with being really friendly! Would definitely recommend!
Zack and Austin did a phenomenal job to help identify my leak and remediate the whole area! I really appreciated their help and care, great customer service. Highly recommend them and SERVPRO! The office was also communicative and easy to schedule and work with.
Zack and Dalton were super nice, showed up on time and cleaned our mold issue quickly and cleaned up all debris from the demo. Thank you!!
Really friendly staff. Very helpful in explaining the restoration process. Zack Schutte made sure we were taken care of in a quick and efficient manner.
Zack was prompt and helpful with our issue! He ran multiple tests to give me confidence in tackling the issue at hand and suggestions on how to move forward. Thanks Zack!
Zack and Jonathan did a great job. Very professional and honest.
Zack and Dalton came to the property and they really rock. Always on time and very communicative. They are both very knowledgeable as well. If anything happens in the near future I would want them to respond to my call.
I had my floor drains overflowing which caused a huge flood on my floor and carpet. Zack, Cam, and Brantley were the technicians that responded, and they were phenomenal! They explained everything that they were doing, making sure I was taken care of and they were really fast to get everything cleaned up too! Totally recommend!
Great work, got finished a lot quicker than expected!
Austin and Zack were amazing and took great care of us. Very sweet and professional. Walked us through every step of the way.
Zack, Cam, and Cameron were very professional and a pleasure to work with.
I am happy to report that good customer service still exists. After my insurance company was unable to provide a vendor to service my home (pipe burst) I turned to Google, plus received a recommendation that suggested SERVPRO. I called and Polly answered the phone in a pleasant voice. I explained my situation and she was kind and walked me through their process. I had the attention and assistance of SERVPRO from that day forward. Polly happily agreed to speak with my insurance adjuster to streamline communications. In addition, after the mitigation work started, we learned my situation needed additional services beyond the scope of SERVPRO—asbestos. Not to worry, Polly and the team worked with the environmental vendor to schedule and complete their work. After which, the mitigation work continued.
I received timely updates and if I had questions, I called and receivede prompt and friendly responses. Even beyond Polly, others on the team were responsive and addressed my questions via phone and text—texting becomes helpful during busy work days that require multi-tasking.
Would I recommend SERVPRO—YES! More specifically, the North Nashville location (I can only hope other locations live up to this standard). During a time when customer service appears to be a lost art, I was fortunate to connect with SERVPRO who was a tremendous help and went above and beyond to provide guidance and advice. While customer service is important, the outcome and quality of their mitigation work was equally satisfactory.
Zack and Cameron with SERVPRO were very helpful, on time and explained the steps they were taking to help with water remediation in my townhome after my water heater had been leaking for several days. Would definitely use them and their company again if ever the situation arises.
SERVPRO was quick and efficient. They took good care of my home after some water damage. My rep Zack S. answered all my questions and was very easy to work with. Definitely recommend working with SERVPRO North Nashville.
Zach, Will and Austin were amazing. This process was perfect!
I called SERVPRO & spoke to Rachel H. I was inquiring about getting mold cleaned off of couches following a water leak. Rachel kindly explained that due to the nature of mold, cleaning the couches would not ensure that the problem was resolved. My insurance was requesting some sort of statement to explain this in order to cover replacement of our couches. Even though we were not able to utilize any services from the company, Rachel, with the help of Cody G., went above and beyond to supply me with this statement. The customer service was exceptional. I will definitely be recommending & remembering SERVPRO in the future!
The guys at SERVPRO of North Nashville were great to work with! I really appreciated their responsiveness and professionalism. Thanks SERVPRO!
We are an Entertainment and Hospitality business they relies on outside services for mitigation following various unforeseen circumstances. SERVPRO has been prompt and professional in addressing any of issues, so that there is limited to impact to our customers and staff. Communication, follow up, and sincere pride in the work completed have been several of primary reasons for working with our representative and their team when needed.
Used them for mitigation from a water leak. Great service. I contacted them mid-morning and they were at my house within a couple of hours. Austin, Brantley, Mike and John did a great job, very professional and courteous.
Zack, John, Will, and Jacob did an amazing job. Showed up quickly and came back to inspect throughout the process. Saved my beautiful hardwood floors!! Thank you.
I recently worked on a master bathroom renovation in my home and SERVPRO's air cleaning equipment was absolutely clutch. As long as I had it running it kept the dust, particles, and odors from demolition to a surprising minimum and prevented it from spreading through the house. On one occasion, I forgot to turn it on as worked on the project and I noticed a major difference in the level of what went into the air and settled on surfaces. SO glad I had their equipment so that I didn't have to worry about what my family was breathing in!
Overall, my experience with SERVPRO was excellent! From the receptionists to the project manager, all were courteous, friendly, and professional. Mike, the Project Manager, came to inspect our water damage. He arrived within 5 minutes of my scheduled time. Together, we came up with a plan to solve the water damage issues caused by my HVAC unit leaking. He and I had a few casual conversations as well. He sent me an estimate later that same day.
A few days later, another Mike (they have three) came to recheck the water damage for mold. He was also professional and helpful. Since we had caught the issue quickly, there was not much surface area that was still damp. So, he set up the equipment to dry it out a few days. Then, he would return to recheck the situation. Hopefully, this would prevent having to cut into my ceiling. He asked what time I'd like him to return. After giving a time, he said someone would reach out to me to confirm the appointment time.
Unfortunately, no one did. So, on the morning of the follow-up visit, I called them. I spoke with Amy. She apologized for no one confirming the time. She was glad I reached out to them. She confirmed that the arranged time would work.
Mike came again, arrived on time, and rechecked the damage. Thankfully, the damp area was now dry. So, no cutting was necessary. Yeah!
The cost of the project was affordable and a good value. Having professionals inspect the area really eased my mind since my kids have allergies and mold would potentially cause health effects.
I was very pleased with Rob Dixon and his SERVPRO team! I was confident in their expertise and their ability to solve the issues affordably. I would be happy to use them again should the need arise. I definitely would recommend them to friends and family.
SERVPRO was great! They assessed the damage, clearly communicated, and followed up with me. The office personnel were friendly and worked with my insurance provider without any issues.
We had water damage from a leaking toilet. From the first call, it was clear that their priority was to get someone out as quickly as possible. In fact, I had to tell them it would work better for me to have them come the next day rather than the same day I called! Every person who came to the house was extremely kind and respectful and helpful. They removed my floor very quickly and cleanly and had it dried out and treated two moldy areas with anti-fungal treatment. I have had water damage in the past and at that time I used a competing company but this experience was much more pleasant and helpful. I had not been happy with the competing company because for some reason they had stapled a plastic makeshift wall into our non-affected hardwood floors and to this day I have the staple holes in my refinished floors. I highly recommend SERVPRO and they will be my only call if something like this ever happens again.
We experienced basement flooding recently like many in Nashville and the folks at SERVPRO were available in a timely manner given all the demand across multiple counties. Their expertise and experience helped us make sense of a stressful time. We were able to quickly get the water out and begin the process of drying it out safely. We would highly recommend SERVPRO if you are ever faced with a situation like this.
The experience I had with SERVPRO representatives was always excellent. They stayed in contact with me and the insurance agent about the progress of the home clean-up, also sent emails with complete descriptions of the process so no unexpected questions arose. I'm am very satisfied with their service.
I had a leak in my master bathroom shower and contacted Rob at SERVPRO. They were quick to respond and had a great team to assist on drying out everything. They provided a great solution on drying of the subflooring and crawlspace area even while it was cold weather outside. Everything was taken care of and they were very nice during the entire process. Would not hesitate to use them again in the future!
Our water heater burst and flooded our house. The week before Christmas. SERVPRO sent their guys out right away and they dried everything out and cleaned up the mess quickly in the next few days. Their staff is professional, efficient and on time with needed follow up. They took the stress off of us and just did what they do best. Cannot say enough good things about them!!
My Camper underbelly got wet due to a tear in the material that covers it and driving in a storm. I was struggling to figure out how to get it dried out. I actually own a professional dehumidifier, but due to the cold outside air, it wouldn’t dry out my camper. SERVPRO recommended a desiccant dehumidifier connected underneath and it dried it right out! No mold or smelly camper for us!
After our dishwasher malfunctioned, causing 3ft of water damage, SERVPRO came out at 4 am to remove the water and the damaged floors. Many thanks for the assistance!
We had our washing machine overflow in the middle of the night and reached out to SERVPRO of North Nashville. Someone got back to us within minutes despite it being 2:30am. They were incredibly helpful and had a crew out early the next morning. They came back daily for 7 days and every SERVPRO employee that came out to our home was polite, helpful, professional and thorough. I certainly hope to never have an issue like water damage again but I wouldn’t hesitate to call them back. I cannot say enough about how wonderful they were to work with. We had our flooding issue the week of Thanksgiving but they went above and beyond to make the situation as easy as possible on us and accommodate our hectic holiday schedule. I would absolutely recommend them to anyone!
OMGoodness!!! Where do I start! My pipes were clogged up causing damage to my bathroom, a bedroom, and a den.. I was devastated and I really didn’t know where to begin.. After I replaced my pipes, the mitigation team came in to do their part.. Ken was a jewel... He talked to me about what was going on and was there for me every step of the way. It took some time to get everything dried up, but the guys took their time and made sure things were done right. I suffer from migraines, so I was really concerned about mold.. They took good care of me! Thanks!
This Team of folks is simply stated, Awesome! They have been there to help at any time day, night or weekend and, have always been more than professional in how they handle the workload! I cannot say enough Great things about this Team!
We had a major leak in our basement and we couldn't get the humidity down or the moldy smell to go away. One call to SERVPRO (the one in North Nashville) and their drying equipment solved the problem fast. I'd definitely use them again!
SERVPRO of North Nashville came out to clean my sleeper sofa. My dog is my baby, but no matter how much I vacuumed it, the couch still had deeply embedded hairs. Jason and Trent picked up the couch and arrived on time with lots of communication. Jason touched base with me several times over the next two days to let me know the progress of the cleaning, and even sent me pictures! They delivered the couch back to me in like-new condition and even helped me move some other furniture to place it right. I would highly recommend SERVPRO to help you rejuvenate your furniture!
Good work, professional demeanor.
Darren and Octavious took such good care of us! Great communication, timely response, very reliable, and performed excellent service!
Josh is an Angel! I called him 3 separate times (all hours of the day & night) and they came through for us. We were desperate and our plumbing situation was a nightmare! Josh gave me so much comfort and fixed the problem on our forever changing timeline (sewage cleaning). I wish I could give them 10 stars! Highly recommend!! Don't wait, call and give yourself peace of mind. Thanks Again.
I have not personally experienced losing precious memories and the items we all have in our homes... However, I have experienced brokenness... Heartbrokeness, most of all... This company has become a hopeful light admist some of life's darkest moments... I understand that SERVPRO is probably well compensated for their services... However, in order to provide the service properly, you must have "kindness" and "compassion"... This company has proven time and time again, that they care deeply for the recovery and restoration of our broken hearts... SERVPRO.... Thank you for all of your help and service in our communities...
Odor gone. Great job!
Very nice and helpful people!
They have been awesome for all of our needs! So appreciative.
Darren and Octavious were wonderful. They were prompt and courteous and easy to work with.
Professional and efficient! Job well done!
The guys were great and restored our floors back to normal! I can't tell we even had any kind of water damage! Best crew around. Thank you!
Very efficient and prompt. Couldn't have asked for better service.
Great customer service. I will use again.
Great crew working here, they arrive fast and get the job done quickly and correctly. Very respectful guys!
Came in and took charge immediately after contacting them. Set up 17 blowers to start the drying process after a water heater burst and spewed over 6 hours of water through the home from the second floor. After the water was removed they opened up the walls and took down a big section of ceiling and aimed the blowers there. It took about a week to dry most everything out. Since this was a second home, we left SERVPRO in charge of replacing the first floor hardwood, cleaning and repairing the walls and moving the furniture. All I had to do was coordinate the replace of the water heater with SERVPRO and the plumber. We returned after the clean-up was complete and everything was done properly, place was clean and everything back to original place. Our project managers for both the response and restoration were excellent and had very good subcontractors. Highly recommended and trustworthy.
I want to thank you and your team for the great service in the aftermath of our water incident last Wednesday night. Darren and his team explained everything and put us at ease through an extremely stressful event.
Thanks again to you and your team. Your professionalism and promptness made a truly awful situation a lot easier!
The technicians were very professional, thorough, and personable. Would definitely use SERVPRO again.
Scott and Octavious were great! Job well done!
The crew was knowledgeable, the cost was as estimated, and the crew arrived on time.
The team was very professional and treated me fairly.