What our Customers say...

Why SERVPRO Testimonials

Zach and Dalton were great! Willing to answer any of my questions and work with my schedule, along with being really friendly! Would definitely recommend!

Zack and Austin did a phenomenal job to help identify my leak and remediate the whole area! I really appreciated their help and care, great customer service. Highly recommend them and SERVPRO! The office was also communicative and easy to schedule and work with.

Really friendly staff. Very helpful in explaining the restoration process. Zack Schutte made sure we were taken care of in a quick and efficient manner.

Zack was prompt and helpful with our issue! He ran multiple tests to give me confidence in tackling the issue at hand and suggestions on how to move forward. Thanks Zack!  


Zack and Jonathan did a great job. Very professional and honest.

Zack and Dalton came to the property and they really rock. Always on time and very communicative. They are both very knowledgeable as well. If anything happens in the near future I would want them to respond to my call.  

I had my floor drains overflowing which caused a huge flood on my floor and carpet. Zack, Cam, and Brantley were the technicians that responded, and they were phenomenal! They explained everything that they were doing, making sure I was taken care of and they were really fast to get everything cleaned up too! Totally recommend!

Great work, got finished a lot quicker than expected!

Austin and Zack were amazing and took great care of us. Very sweet and professional. Walked us through every step of the way.

Zack, Cam, and Cameron were very professional and a pleasure to work with.

I am happy to report that good customer service still exists. After my insurance company was unable to provide a vendor to service my home (pipe burst) I turned to Google, plus received a recommendation that suggested SERVPRO. I called and Polly answered the phone in a pleasant voice. I explained my situation and she was kind and walked me through their process. I had the attention and assistance of SERVPRO from that day forward. Polly happily agreed to speak with my insurance adjuster to streamline communications. In addition, after the mitigation work started, we learned my situation needed additional services beyond the scope of SERVPRO—asbestos. Not to worry, Polly and the team worked with the environmental vendor to schedule and complete their work. After which, the mitigation work continued.

I received timely updates and if I had questions, I called and receivede prompt and friendly responses. Even beyond Polly, others on the team were responsive and addressed my questions via phone and text—texting becomes helpful during busy work days that require multi-tasking.

Would I recommend SERVPRO—YES! More specifically, the North Nashville location (I can only hope other locations live up to this standard). During a time when customer service appears to be a lost art, I was fortunate to connect with SERVPRO who was a tremendous help and went above and beyond to provide guidance and advice.  While customer service is important, the outcome and quality of their mitigation work was equally satisfactory.

Zach, Will and Austin were amazing. This process was perfect!

I called SERVPRO & spoke to Rachel H. I was inquiring about getting mold cleaned off of couches following a water leak. Rachel kindly explained that due to the nature of mold, cleaning the couches would not ensure that the problem was resolved. My insurance was requesting some sort of statement to explain this in order to cover replacement of our couches. Even though we were not able to utilize any services from the company, Rachel, with the help of Cody G., went above and beyond to supply me with this statement. The customer service was exceptional. I will definitely be recommending & remembering SERVPRO in the future!

The guys at SERVPRO of North Nashville were great to work with! I really appreciated their responsiveness and professionalism. Thanks SERVPRO!

We are an Entertainment and Hospitality business they relies on outside services for mitigation following various unforeseen circumstances. SERVPRO has been prompt and professional in addressing any of issues, so that there is limited to impact to our customers and staff. Communication, follow up, and sincere pride in the work completed have been several of primary reasons for working with our representative and their team when needed.

Zack, John, Will, and Jacob did an amazing job. Showed up quickly and came back to inspect throughout the process. Saved my beautiful hardwood floors!! Thank you.

SERVPRO was great! They assessed the damage, clearly communicated, and followed up with me. The office personnel were friendly and worked with my insurance provider without any issues.

The experience I had with SERVPRO representatives was always excellent. They stayed in contact with me and the insurance agent about the progress of the home clean-up, also sent emails with complete descriptions of the process so no unexpected questions arose. I'm am very satisfied with their service.

My Camper underbelly got wet due to a tear in the material that covers it and driving in a storm. I was struggling to figure out how to get it dried out. I actually own a professional dehumidifier, but due to the cold outside air, it wouldn’t dry out my camper. SERVPRO recommended a desiccant dehumidifier connected underneath and it dried it right out! No mold or smelly camper for us!

SERVPRO of North Nashville came out to clean my sleeper sofa. My dog is my baby, but no matter how much I vacuumed it, the couch still had deeply embedded hairs. Jason and Trent picked up the couch and arrived on time with lots of communication. Jason touched base with me several times over the next two days to let me know the progress of the cleaning, and even sent me pictures! They delivered the couch back to me in like-new condition and even helped me move some other furniture to place it right. I would highly recommend SERVPRO to help you rejuvenate your furniture!

Josh is an Angel! I called him 3 separate times (all hours of the day & night) and they came through for us. We were desperate and our plumbing situation was a nightmare! Josh gave me so much comfort and fixed the problem on our forever changing timeline (sewage cleaning). I wish I could give them 10 stars! Highly recommend!! Don't wait, call and give yourself peace of mind. Thanks Again.

I have not personally experienced losing precious memories and the items we all have in our homes... However, I have experienced brokenness... Heartbrokeness, most of all... This company has become a hopeful light admist some of life's darkest moments... I understand that SERVPRO is probably well compensated for their services... However, in order to provide the service properly, you must have "kindness" and "compassion"... This company has proven time and time again, that they care deeply for the recovery and restoration of our broken hearts... SERVPRO.... Thank you for all of your help and service in our communities...

Great customer service. I will use again.

The technicians were very professional, thorough, and personable. Would definitely use SERVPRO again.